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Privacy Policy

Last Updated: November 17, 2025

Introduction

Welcome to EventPal. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our contact management and follow-up automation service.

By using EventPal, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

When you use EventPal, we collect the following types of information:

  • Account Information: Name, email address, phone number, and authentication credentials
  • Contact Data: Business cards, contact information, and notes you capture through our service
  • Event Information: Event names, dates, locations, and associated contacts
  • Communication Data: Email drafts, follow-up messages, and communication history
  • Payment Information: Billing details processed securely through our payment provider (Stripe)

Usage Information

We automatically collect certain information about your use of EventPal:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage patterns and feature interactions
  • Performance and error logs

Third-Party Integrations

When you connect EventPal to third-party services (CRM systems, email providers, calendar applications), we may access and process data from those services as authorized by you.

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide contact management, AI-powered follow-up generation, and automation features
  • Contact Enrichment: To enhance contact information using third-party data sources (with your consent)
  • Communication: To send service-related notifications, updates, and support messages
  • Improvement: To analyze usage patterns and improve our service functionality
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Compliance: To comply with legal obligations and enforce our terms of service
  • Marketing: To send promotional materials (only with your explicit consent, which you can withdraw at any time)

Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

  • All data is encrypted in transit using TLS/SSL encryption
  • Data at rest is encrypted using AES-256 encryption
  • Access to user data is restricted to authorized personnel only
  • We conduct regular security audits and vulnerability assessments
  • Our infrastructure is hosted on secure, SOC 2 compliant cloud providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our service (hosting, analytics, payment processing, email delivery)
  • Integrations: Services you choose to connect (CRM, email, calendar platforms) as directed by you
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your account and associated data
  • Export: Export your contact data in a portable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restrict Processing: Request limitation of how we process your data

To exercise these rights, please contact us at privacy@eventpal.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Active account data is retained while your subscription is active and for 90 days after cancellation
  • Contact and event data can be deleted at any time through your account settings
  • Usage and analytics data may be retained in anonymized form for up to 2 years
  • Legal and financial records are retained as required by law

AI and Automated Processing

EventPal uses artificial intelligence to generate follow-up emails and enrich contact information. This automated processing:

  • Analyzes contact and event data to create personalized communications
  • Uses third-party AI services (OpenAI, Anthropic) subject to their privacy policies
  • Does not make automated decisions that significantly affect your legal rights
  • Can be reviewed and modified by you before any communication is sent

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

Children's Privacy

EventPal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and remember your preferences
  • Analyze usage patterns and improve our service
  • Provide personalized content and features
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of EventPal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Continued use of EventPal after changes constitutes acceptance of the updated policy.